I’ve read a lot of SaaS company reviews in the past year. I read them for my job and when I help out other organizations with their marketing. One thing that I’ve noticed is that, no matter how well a company is doing, they’re always worried about the future. Even if a company has 4.5 stars on G2 Crowd, the CEO is going to be worried about how they can maintain that rating in the future. If a company has a 4.9 star rating, the CEO is going to be worried about how they can get to 5 stars. This […]
Many contact centers struggle to scale agent performance without burning out teams or compromising quality. The lack of real-time visibility and scattered QA processes often leads to missed targets and customer dissatisfaction. Call center quality management software is a performance-boosting tool that automates audits, scores agent calls and delivers actionable insights. It enables managers to consistently monitor, coach, and improve agent performance across all customer interactions. In this blog, we explore a smarter solution to boost efficiency and performance, and learn how to triple your agent’s performance with the right system. Why Agent Performance Drives Call Center Growth Agent performance […]
If you’re a project manager, you’ve probably heard of Agile, Waterfall, and maybe even Scrum. But there are plenty of other project management methodologies you can use to manage your next project. In this post, we’ll cover eight less-known project management methodologies, their pros and cons, and when to use them. 1. Waterfall Waterfall is a linear system that moves through project phases in a straight line. This is the most traditional project management methodology and it’s best for projects where the scope and requirements are well-defined. In a waterfall project, the team will complete one phase and then move […]
Remote work burnout is real. If you’re suffering from it, you’re not alone. Many remote workers have experienced burnout at some point since the pandemic began. The good news? There are things you can do to combat remote work burnout. Here are 11 ideas to help you get started. 1. Take breaks Taking regular breaks is important for maintaining productivity and focus. This is true for any job, but it’s especially important when you’re working remotely. Remote work can make it hard to switch off and take breaks. You might be tempted to work through your lunch break or eat […]
Working from home is a big change. It’s also a big opportunity. When you’re working in the same place where you used to unwind with your family, it can be hard to flip a switch and establish a new boundary between work and personal life. Due to the spread of COVID-19, more employees are working remotely than ever before. This new work situation is an adjustment for everyone, but it’s important to make the best of it. What’s the best way to get the job done from your living room? Here are some of our team’s best tips for working […]
Remote work is becoming increasingly popular, and it is estimated that by the end of 2025, 80% of the workforce will be working from home multiple days a week. While remote work can provide a lot of flexibility and benefits, it also comes with a unique set of challenges. One of the biggest challenges remote workers face is managing their time effectively. In this article, we’re going to look at 12 time management tips that can help you be more productive and successful while working remotely. 1. Create and stick to a routine. When you work in an office, your […]
As the digital world continues to get smaller, the workforce is becoming more and more distributed. At the same time, the COVID-19 pandemic has forced many organizations to adopt remote working models in order to maintain business operations and support public health. While remote work has been a growing trend for years, the pandemic has accelerated the transition to remote work for many companies. In fact, a recent Gartner survey found that 74% of CFOs plan to shift at least some employees to remote work permanently. Managing a distributed team comes with its own set of challenges. From coordinating time […]
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